Home FAQs

Frequently Asked Questions

Whether you're already a member or interested in joining, here are the answers to the most frequently asked questions about Avalon Leisure Lifestyle membership.  Still can't find what your looking for, please contact us.

Q. Can I use other Avalon Leisure Centre’s?

Membership entitles you to use the facilities at the following Centres:

  • Frome Leisure Centre
  • Strode Swimming Pool
  • Wells Leisure Centre
  • Shepton Mallet Lido

Q. Do we offer discounts?

Discounts are available if your are:

  • Aged 60 +
  • A student in full-time education
  • Recieving a state benefit payment
  • Employed by one of our many corporate partners
  • Joining joing with another adult
  • Referred by your health professional through the 'Proactive' referral scheme

We also reguarly run promotions for new customers. Sign up here to recieve information about the latest offers.

Q. Does Avalon Leisure offer free parking?

All our centres offer free parking.  * Please note users of Strode Swimming Pool & Fitness that there is a Pay & Display Car Park that operates.  Customers who use the centre will get their money refunded when they bring in the receipt ticket, this can only be done on the same day. The price is £2 for 2 hours and £3 for 3 hours.

Q. Can I suspend my membership?

We understand that at times, members are unable to continue with their exercise programme for a period of time.  In these circumstances your membership can be suspended for up to 3 months in any twelve by giving us 4 weeks' notice. Your direct debit instruction must remain in place and will restart in line with the dates we agree with you.  The minimum suspension period is 1 month and will always run from the 19th of one month to the 18th of next.

Q. How do I cancel my membership?

We understand that occasionally our Members find that they need to terminate their Membership arrangements.  As will have already been explained to you, under the Terms and Conditions of Lifestyle Membership, a minimum of 3 monthly payments by direct debit must be made.  Once these payments have been received 4 weeks written notice must be given to terminate your membership.  The Direct Debit instruction must not be cancelled at the bank as any payment at the bank as any payment falling due in the notice period must be made.   

Q. How do I book a class?

To book please call reception of the Leisure Centre you wish to attend for that class. 

Q. How do I bring my payments or Direct Debit up-to-date?

You can make payments or reactivate your Direct Debit by calling the Membership Office on (01458) 444915.

Q. I don’t have a DD account, do you except cash?

We accept one off annual payments but we don't offer a cash payment option.

Q. Will there be any support to get me started?

We understand that making a commitment to a healthy and active lifestyle can be daunting.  That is why we provide all our members with our Avalon Orientation programme.  To get you where you want to be!